Privacy Policy

Reliant Parking Solutions, LLC (“Reliant Parking”) has implemented the following Privacy Policy. Reliant Parking is a San Diego-based company that provides online parking lot/garage permit management through a software solution. Through its website (https://www.reliantparking.com/) (the “Website”), it also permits applicants to contact the company and schedule a software demonstration. Information that we may collect from you or about you, or that you may provide when you visit the Website, any subdomains, Applications (Apps) or otherwise utilize our services (collectively referred to as the “Services”), is governed by this Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to park on the property or utilize our Services. By accessing or using our Services, you agree to this Privacy Policy. This policy may change from time to time (see Changes to the Privacy Policy). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information Collection

Reliant Parking collects the following information through its Services, including information: 

• By which you may be personally identified, such as name, postal address, email address, telephone number, and vehicle information ("personal information");
• That is about you but individually does not identify you, such as the make and model of your vehicle; and/or
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. We use log files to track system activity and maintain our systems. Log data includes IP addresses, browser type, referring and exit pages, platform type, date and time stamps, and number and nature of clicks through our Website. We use this information to analyze usage patterns, observe trends, administer the Website, and gather broad demographic information for aggregate use. Log files are not linked to personally identifiable information.
• From third parties, for example, our business partners.

Personally identifiable information collected by Reliant Parking may be stored and processed in the United States or any other country in which Reliant Parking or its affiliates, subsidiaries or agents maintain facilities.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or the Services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account/subscription.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or Services.
• To enforce parking rules at the subject properties.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Cookies

A cookie is a text file that is placed on your hard disk by a web page server. We may place cookies or similar files through the Website to facilitate site navigation and use. Our cookies do not identify users individually.

Children

Please note that the Reliant Parking Website is a general audience web site and our Services are not meant for children under 13 years of age. If you are under 13 years of age, you should not register with us or provide information to our Services. We do not collect personal information from any person about whom we actually know is under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Information Sharing and Disclosure

We may disclose aggregated information, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business, including for potential enforcement.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Reliant Parking’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Reliant Parking is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, for purposes of permitting parking and enforcing parking rules at the subject properties.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

The Reliant Parking Website may provide hyperlinks to other web sites. Information you provide on other web sites is subject to collection by those other sites, not Reliant Parking. We encourage you to read the privacy statements of those linked sites as their privacy policies may differ from ours.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Accessing, Correcting, or Deleting Your Information. You can review your Personal Information by logging into your Reliant Parking App and visiting your account profile page. In some instances, you may be able to change or correct information through your account. You may also send us an email at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change or correct information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Changes to the Privacy Policy

If there are material changes to our Privacy Policy or if we decide to use personally identifiable information in a manner different from that stated when it was collected, we will post a link to our revised Privacy Policy on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

Contact Information

If you have any questions regarding this Privacy Policy, or privacy issues in general, please feel free to contact us by email at [email protected] or by mail at:

Reliant Parking
 PO Box 130004
 Carlsbad, California 92013

Last Updated: July 2023